This portfolio showcases my approach to technical writing: making complex information clear, accessible, and practical for diverse audiences. My work ranges from project management documentation to technical guides and public-facing knowledge base articles, each one carefully tailored to its unique audience.

I use a modern, code-based workflow built on Hugo, Git, and Visual Studio Code, which allows me to create web-based documentation that is easy to maintain and deploy. My process is transparent and collaborative: I embed myself into the development lifecycle to partner with product and engineering teams, and value connections with support, onboarding, and other CX professionals. Whether I’m creating a step-by-step guide on port forwarding for network administrators, explaining a JSON data mapping for warehouse managers, or demystifying OAuth security protocols with a clear analogy, my goal is always to provide clear, actionable information that empowers users.

A Guide to the Documentation Process
This document is a blueprint of my technical writing process. As the first or “lone writer” it’s important to have a clear process so that managers and colleagues can understand how to work with me. This was written for working with small teams including developers, product managers, and CX staff. As part of workflows using Linear, JIRA, or a similar tool. It’s meant to showcase a transparent and efficient workflow for managing documentation tasks, from initial bug reports to comprehensive content plans for documenting new features.
2025/08/25 · Portfolio
Configure Port-Forwarding Rules
This guide was created for advanced users and IT administrators who need to configure network settings to connect a cloud-based web-app to a hardware management application running on private networks. The primary objective was to provide a vendor-agnostic, step-by-step process for a task that is often difficult to troubleshoot. The content is direct, concise, and emphasizes security by highlighting the critical firewall steps needed to secure their internal network. A mermaid.js diagram is included to help visualize the network architecture
2025/08/25 · Portfolio
Mappings for Data Pull
This document was a significant rework of an outdated guide on building data mappings between an ERP system and Power Pick software. Recognizing that a key audience—warehouse administrators—was often new to JSON, my primary objective was to make this a strong, intuitive learning piece. I achieved this by including a dedicated JSON primer and full-length, annotated examples, ensuring the document was accessible and useful for both technical and non-technical users. While this translates into a longer learning piece, the content’s clear structure and real-world examples enable users to confidently configure integrations on their own.
2025/08/25 · Portfolio
OAuth Integrations
This article was written for a public-facing knowledge base, targeting new administrators who need to set up integrations between business software solutions. The challenge was to explain a complex security protocol (OAuth) in a way that is both reassuring and technically accurate, without using excessive jargon. The writing adopts an encouraging tone and uses a simple, relatable analogy to make a potentially confusing topic feel safe and understandable. This was written based on a developer portal page that explained the authorization flow, and includes a space reserved for a video discussion of the topic produced by their product team. The original company has been redacted to preserve their brand.
2025/08/25 · Portfolio